This website is owned and operated by OI GLOUCESTER LTD. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors information on our business as well as the purchase of event tickets hosted by the venue. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms

 

Our detailed terms and conditions are outlined below.

Should you have any further queries or requests ahead of your visit, please do not hesitate to contact us.

 

An e-mail address must be provided upon making a booking, as this link will be provided on booking confirmation e-mails.

 

Reservation Duration
 

Picnic benches & Barrels & Reel tables are available for two hours, after which they will be re-booked. 

All tables are for 6 people and include 6 drinks on arrival.

 

Please note: If you book a table for 6 people and 3 people arrive - you will be able to redeem the drink allocation for 6 people 

(this would equate to 2 drinks per person based on 3 people arriving) > drinks will not carry over to future bookings, nor will tokens be issued. They must be redeemed at the start of your reservation. 

 

Fire Pit bookings are available for walk ins. A fire pit booking only covers the cost of the gas for the hour and does not include any beverages.

 

We respectfully ask that you are ready to be seated at the time of your reservation to ensure the best possible level of service to all of our guests. If you are running late, we kindly ask that you notify us by telephone at your earliest convenience. 

 

You agree to leave the premies at the end of your booking when asked by a member of staff.

 

Cancellation & Refund Policy

 

Unfortunately we will not be able to accommodate refunds for cancellations. If the Government closes our business for any reason - we will endeavour to re-allocate bookings at a later date or issue a refund.

 

If our business is open and operating, you are welcome to not attend by your own admission, but we will not issue a refund due to a situation which is not a direct result of a change in our business operation.

 

Table Allocation

 

When you book online, you select the table that you are booking. We have a high number of bookings at peak times so will not be able to move people to different tables. You pick your table and that's where you'll be seated.

 

During the booking all members of your party are expected to stay seated at the table and not interfere with any other customers.

 

Covid-19

 

We have comprehensive customer and staff policies and procedures in place to protect everyone during the Covid-19 pandemic.  These include increased hygiene and social distancing measures which must be followed by all customers in accordance with Government guidelines.

 

Customers confirm that they, and others included in the booking,  are (i) free from symptoms of Covid-19 when making a booking and/or visiting OI premises and that, (ii) when visiting a OI   (b) they are not required to isolate due to recent travel history before arrival in UK.

 

Customers also acknowledge that, in line with Government guidelines, we are unable to accept bookings for parties of more than 6. The guidelines prevent us from splitting parties of more than 6 over several smaller tables, so guests agree not to attempt to bypass the restrictions by booking a large party across several smaller tables. Should this happen, we will be unable to honour the booking.

 

By making a booking, guests also agree to respect any closing times imposed under Government restrictions.

 

All COVID-19 rules are situated on our website and you agree to read these and comply with them. 

 

Order at Table

 

Order at Table orders for dining in may only be made during our opening hours.

Any orders outside these times will not be actioned and no refund can be given.

 

All customers agree to use the QR code ordering system on their phone. Anyone who doesn't have a phone will be expected to use another member of the party's phone to order. Failure to comply and the party will be asked to leave.

Our staff cannot take orders successfully during busy periods so the QR system is the only system in use.

Key commercial Terms offered to customers



When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

 

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.


Return and refund policy
 

For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. In addition, please note the following: (i) Products can be returned only in the country in which they were originally purchased; and (ii) the following products are not eligible for return: [list of items]. This policy does not apply to tickets for events.

In the case of an event being cancelled due to a business closure enforced by the government, we will issue full refunds. In any other situation, tickets are non refundable and non transferable.

Events will take place even in adverse weather conditions - in the unlikely event of severe weather, we will postpone an event and tickets will still be valid for the new date. 

 

Retention of right to change offering

 

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

 

Ownership of intellectual property, copyrights and logos

 

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of OI Gloucester Ltd. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

 

Right to suspend or cancel user account

 

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment

 

Indemnification

 

You agree to indemnify and hold OI Gloucester Ltd harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

 

Limitation of liability

 

To the maximum extent permitted by applicable law, in no event shall OI Gloucester Ltd , be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service. 

 

To the maximum extent permitted by applicable law, OI Gloucester Ltd assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

Right to change and modify Terms

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service

 

Promotional emails and content
 

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time. 

 

Preference of law and dispute resolution

 

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of United Kingdom without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Gloucestershire. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.

 

Customer support details & contact info

Please email for customer support - info@oigloucester.co.uk 


PRIVACY POLICY

What type of information do we collect?


We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.


How do we collect information?


When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.


Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

How we store, use, share and disclose your site visitors' personal information?

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with your site visitors?

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How can site visitors withdraw their consent?

 

If you don’t want us to process your data anymore, please contact us at info@oigloucester.co.uk or send us mail to: Unit 8b, Alstone Lane, GL51 8HF

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@oigloucester.co.uk or send us mail to: Unit 8b, Alstone Lane, GL51 8HF.

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